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Terms & Conditions

Cancun Elite provides private transportation Ariport - Hotel - Airport as well as private tours to the main destinations within Cancun Area. The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.

A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.

Payment Policies
We accept Visa, MasterCard, American Express, PayPal as payment. If you prefer to pay by bank transfer or directly in our offices please contact us.

  • Your credit card will be charged by Cancun Elite SA de C.V. with the total amount of the reservation.
  • Once the charge is confirmed, you will receive your service coupon with additional information (e.g. pick up time).
  • You must present the service coupon at the time of boarding the van or Bus
  • The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour.
  • The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.

REFUND AND CANCELLATION POLICY
The following cancellation policy apply for our services:

  • Cancellations made 48 hrs before = 100% refund
  • Cancellations made between 36-48 hrs before = 80% refund
  • Cancellations made between 24-36 hrs before = 50% refund
  • Cancellations made less than 24 hrs before = no refund
  • No show = no refund

Important: Payments made with American Express will be applied in Mexican pesos with the current exchange rate of the purchase date.


Cancun Elite SA de CV
Blvd. Kukulcan Km. 3.5 Centro Empresarial Nautilius Local 24
Zona Hotelera, Cancun
Phone number.: +52 (998) 849-4396
Email: info@cancunelite.com